Privacy Policy

Effective July 24, 2026

This Privacy Policy explains how Dylan Mercer Home Services, operated by Optimized LLC (“we,” “us,” or “our”), collects, uses, and protects information when you contact us by phone or text message at (786) 460-4993.

Information we collect

We collect only the information you provide when you reach out to us: your phone number, your name if you share it, and the contents of the messages or calls you send us so we can respond and schedule work. We do not buy contact information or add you to any list without your request.

How we use your information

We use your information solely to reply to you, answer questions, schedule and perform the home and handyman services you ask about, and keep records of the work. We do not use your number for unsolicited marketing.

Text messaging

We use SMS text messaging only to reply to people who contact this number first, and to send service-related updates about a job you have requested. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further messages, or HELP for help. Opting out of texts does not stop us from returning your calls.

We do not sell or share your information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. No mobile information, including phone numbers collected for SMS and the fact that you consented to receive text messages, is shared with or sold to any third party or affiliate for marketing or promotional purposes. Information may be shared only with service providers that help us operate (for example, our telephone and messaging carrier), and only as needed to deliver our service to you, or where required by law.

Data retention and security

We keep contact and job records only as long as needed to serve you and meet ordinary business and legal recordkeeping needs, and we take reasonable measures to protect the information we hold.

Your choices

You can ask us at any time to stop contacting you, or to delete the information we hold about you, by replying STOP to a text or by calling or texting (786) 460-4993.

Contact

Questions about this policy? Call or text (786) 460-4993. This service is operated by Optimized LLC.